FAQ

Many common software questions are answered in the categories below. If you can’t find a response for yours, try checking our User Forum, or, contact HelpDesk for direct assistance


Metrix » Computer ID
Q: What if my computer id is \"0\"?

A:  That is OK! There is only one number represented to the user, but license files and our Abraxas databases dig quite a bit deeper than that. Metrix can makes sense of the encryption, once connected. Be sure to have the box "allow the program to connect to www.abraxasenergy.com website" otherwise you might not be able to fully unlock Metrix!

I can’t find the answer to your question ? Try checking our User Forums.

Otherwise feel free to contact our Tech Support staff at (805) 329-6565, or via email at helpdesk@abraxasenergy.com.




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