Many common software questions are answered in the categories below. If you can’t find a response for yours, try checking our User Forum, or, contact HelpDesk for direct assistance
| Metrix » Troubleshooting Your Project |
Q: USE QUALITY CONTROL!
A: This is the 1st step to troubleshooting ANY project. To run Quality Control, open your project, then go to performance, quality control is there. OR you can click on the icon with the check mark over the letters "QC".
Errors show up with a red exclamation mark and are critical/urgent. The project cannot be functional with errors. Some of the most common errors that we see in tech support are: gaps in weather and no "0" place holders for gaps in bill data. Either will kill a project dead! So don't even think about it!
Warnings (not to be confused with errors) are things that are abnormal or may need attention. Items such as an un-tuned meter or atypical bill duration will not clear QC. Some warnings that do cause serious problems include: items not attached to the project, orphan items, meters with the same name. Often these go undetected in Metrix because they don't cause a problem until it is time to do reporting.
A: This is the 1st step to troubleshooting ANY project. To run Quality Control, open your project, then go to performance, quality control is there. OR you can click on the icon with the check mark over the letters "QC".
Errors show up with a red exclamation mark and are critical/urgent. The project cannot be functional with errors. Some of the most common errors that we see in tech support are: gaps in weather and no "0" place holders for gaps in bill data. Either will kill a project dead! So don't even think about it!
Warnings (not to be confused with errors) are things that are abnormal or may need attention. Items such as an un-tuned meter or atypical bill duration will not clear QC. Some warnings that do cause serious problems include: items not attached to the project, orphan items, meters with the same name. Often these go undetected in Metrix because they don't cause a problem until it is time to do reporting.
I can’t find the answer to your question ? Try checking our User Forums.
Otherwise feel free to contact our Tech Support staff at (805) 329-6565, or via email at helpdesk@abraxasenergy.com.