Many common software questions are answered in the categories below. If you can’t find a response for yours, try checking our User Forum, or, contact HelpDesk for direct assistance
| Option C » Installation |
Q: I changed computers, now Option C won't run.
A: You now have a new computer GUID. The license you purchased is created to match the computer GUID for the previous computer, so the software thinks it is trying to be run illegally on an unauthorized computer.
To resolve this, write our HelpDesk, and include your new computer GUID, which you'll find under Start->Option C->Option C Licensing.
See our Installation Manual for more information on licensing.
A: You now have a new computer GUID. The license you purchased is created to match the computer GUID for the previous computer, so the software thinks it is trying to be run illegally on an unauthorized computer.
To resolve this, write our HelpDesk, and include your new computer GUID, which you'll find under Start->Option C->Option C Licensing.
See our Installation Manual for more information on licensing.
I can’t find the answer to your question ? Try checking our User Forums.
Otherwise feel free to contact our Tech Support staff at (805) 329-6565, or via email at helpdesk@abraxasenergy.com.