FAQ

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MarketManager » Loads and Sizing
Q: Why are my infiltration loads zero?

A: 

Look in the Heating & Cooling View, at the System | Outs Air Sub data form. There are some options on the lower right. One of them is "include A/I in loads." If unchecked (as I expect yours is), MarketManager will not include infiltration in load calculations. You need to check the box

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MetrixMarketManagerReportMakerOption C